We want your shopping experience with us to be as delightful as our chocolates. That’s why we’ve gathered some of the questions we’re asked most often - and answered them with a little wave of our (chocolate) wand.

How long do your truffles keep?

Our truffles are made with fresh cream, so you might expect a short shelf life. However, while we don’t use artificial preservatives, our technique stabilises the cream and gives the truffles much more longevity. We recommend enjoying them within four weeks for the best flavour and texture, though they will keep longer if stored correctly. Over time, nut coatings may soften and flavours can become less pronounced. That said, even after six months they can still taste surprisingly good - but let’s be honest, resisting them for that long would take real magic. Read more about truffle storage in our blog.

How strong are your liqueur truffles?

My liqueur truffles are made with real alcohol, never flavourings or concentrates. If a truffle is described as being made with Gordon’s gin, for example, that’s exactly what it contains. Each liqueur ganache has at least 1 tablespoon of alcohol per 100g of chocolate - often more, never less. They are not liquid-filled chocolates; instead, the alcohol is blended into the ganache to create a flavour that lingers as an aftertaste or gentle warmth rather than the intensity of a shot. Perception of strength can vary - some people find the flavour quite distinct, while others with a higher tolerance may find it more subtle.

How long do the chocolate shoes keep?

he chocolate we use has a shelf life of at least six months to eighteen months. While we know our finished chocolate shoes and bars will last well beyond that, we prefer to give them a shorter “best before” date of around six months. This way, you can be sure the chocolate tastes just as fresh and delicious as the day it was made. Read more about storing your chocolate in our blog.

Can I store your products in the fridge?

It’s best to store chocolate in a cool, dry place rather than in the fridge. Domestic fridges are quite humid, and the moisture combined with rapid temperature changes can cause even perfectly tempered chocolate to develop a sticky surface or “bloom” (a white, streaky coating). Bloom is often mistaken for mould, but it isn’t - it’s simply the cocoa butter rising to the surface. The chocolate may not look its best, but it’s still perfectly safe to eat. Read more about the best way to store your chocolates in our blog.

What if my order arrives damaged?

We know how disappointing it can be to receive something that isn’t perfect. If your order arrives damaged, just send us a quick photo and we’ll put it right with either a replacement or a full refund—whichever suits you best. And don’t worry, we’ll never ask you to send the damaged item back.

What if I’m not happy with my purchase?

To enable you to buy with absolute confidence, we make the Truffle Witch Promise:

we're sure you'll be spellbound by the taste of our creations but, if you're not completely enchanted with your purchase, we'll magic up a replacement or a full refund.

Great customer service is an important part of our brand and something we’re proud of. Just get in touch and tell us what’s wrong. We will never ask you to return a product but we might ask for a photo.

Aren’t your products a bit expensive?

We understand our chocolates may cost a little more than mass-produced alternatives, but there’s a reason for that. Every piece is handmade to order using high-quality ingredients, with no shortcuts or machinery—just time, care, and skill. We also choose sustainably sourced chocolate wherever possible and package everything in eco-friendly materials. When you buy from us, you’re not just getting chocolate, you’re getting something crafted with thought and attention - something truly special.

Got a question we haven’t answered? Ask us here